How it works?

How It Works for Service Providers

Step 1: Sign Up and Profile Setup

  1. Sign up as a Service Provider on the platform.
  2. Complete your profile with as much information as possible to speed up the approval process.
  3. Log in to the platform.

Step 2: Approval Process

  1. The platform will verify your information and perform a background check.
  2. You’ll be notified via email or SMS about your approval status (approved/rejected).
  3. If you fail the background check, you won’t be able to use the platform for 90 days. You can reapply after that period.

Step 3: Platform Onboarding

  1. If approved, your business phone number will be added to BlueOkra’s business WhatsApp account.
  2. A welcome message will be sent to your phone confirming successful onboarding.

Step 4: Service Process – Online (Virtual Consultation)

  1. When a homeowner needs help, BlueOkra will send you the service request with details, including the type of service (online or in-person).
  2. If the request is for an online consultation, you’ll see:
    • Service details
    • Urgency level
    • Estimated service duration
    • Homeowner’s available dates/times (including an immediate “Now” option)
    • Total amount for the service
  3. You can either:
    • Accept the request
    • Decline it
    • Propose a new time (choose 3 available time slots for the homeowner to pick from)
  4. If you accept the request, a video call will be initiated with the homeowner.
  5. Once the call is finished, payment will be transferred to your wallet.
  6. If the homeowner needs an in-person visit after the call, the platform will notify the homeowner to arrange the visit with you or another provider.

Step 5: Service Process – In-Person Visit

  1. If the service request is for an in-person visit, you’ll receive all the service details and the homeowner’s available dates/times.
  2. You can:
    • Accept the request
    • Decline it
    • Propose a new time (choose 3 available options for the homeowner to pick from)
  3. If you accept, you’ll visit the homeowner’s location to complete the service.
  4. After the service, the homeowner will pay you for the service.

How It Works for Homeowners

Step 1: Sign Up and Profile Setup

  1. Sign up as a Homeowner on the platform.
  2. Complete your profile with as much information as possible to speed up the approval process.
  3. Log in to the platform.

Step 2: Approval Process

  1. The platform will verify your information and perform a background check.
  2. You’ll be notified via email or SMS about your approval status (approved/rejected).
  3. If you fail the background check, you won’t be able to use the platform for 90 days. You can reapply after that period.

Step 3: Platform Onboarding

  1. If approved, your phone number will be added to BlueOkra’s business WhatsApp account.
  2. You’ll receive a welcome message from BlueOkra confirming successful onboarding.

Step 4: Service Subscription Options

  1. BlueOkra’s WhatsApp account will send you a list of available subscription options: Pay-As-Go, Premium and Elite
  2. Choose a subscription option and make the payment.

Step 5: Service Process – Online (Virtual Consultation)

  1. When you have an issue, you can share it with BlueOkra via WhatsApp.
  2. The system will provide tutorials, videos, and AI-generated solutions to help you fix the issue yourself.
  3. If the issue is resolved, you will be billed based on the service (unless you have an unlimited virtual consultation plan).
  4. If the issue is not resolved, you can request a consultation with a service provider or schedule an in-person visit.
  5. Provide the following details for the request:
    • Issue description
    • Urgency level
    • Service duration (for virtual consultation)
    • Total amount (for virtual consultation)
  6. Once the provider accepts the request, they will initiate a virtual consultation. If an in-person visit is needed, you will be notified to schedule a visit.
  7. After the consultation or visit, you will be asked to provide feedback on the service.

Step 6: Service Process – In-Person Visit

  1. If an in-person visit is requested, you will provide the service details, urgency level, and your available dates/times.
  2. The provider can either:
    • Accept the request
    • Decline it (another provider will be contacted)
    • Propose new times (choose 3 available options for you to pick from)
  3. If you accept the request, the provider will visit your location to complete the service.
  4. After the service is completed, you will transfer the payment to the provider.